Ordering Information

You may submit an order using the shopping cart and secure order form provided, by calling us, e-mail or regular mail.

We accept most major credit cards, certified check or money order. If you send a personal check, we must wait until the check clears before the order is shipped.

Contact Information

• Telephone: (720)-870-5523 (10am - 8pm Mountain Time) Mon-Sat
• Online: Comments and Feedback Form
• Mail:
  Reel Clarity
  PO Box 879
  Parker, CO 80134-0879 (USA)
• e-mail: andre <at-sign> gemhut <dot> com

Privacy Statement

Any and all information you provide to us is kept confidential and used only for the purpose of processing your order. We do not provide or sell any customer information to any outside person, business or agency.

Shipping Policy

Orders are be shipped by US Mail. Some countries may charge additional tarifs, duties, customs charges or taxes. These will be the responsibility of the recipient for payment.

• U.S. Priority Mail - 2 to 3 day delivery for most U.S.addresses: $ 15.00
• International First Class Mail - 7 to 10 day delivery for most International addresses: $ 40.00

Special Requests

If you don't find what you are looking for on our on-line pages, you may make a special request by filling in the bottom of the comments and feedback page. Please include your name, telephone number and e-mail address so we may contact you.

Catalog

We don't have a printed catalog. We try to keep the on-line pages as accurate and up to date as possible. They are your best source of current information. We can make custom reels to your specifications, the possibilities are endless.

Gem Hut

Gem Hut is also an online website that is owned by us. You can visit the website at: https://www.gemhut.com.

Reel Clarity shares email and payment services (PayPal) with Gem Hut and any orders placed will appear on your PayPal account as "Gem Hut".

Return Policy and Reel Clarity Guarantee

We want you to be completely satisfied with your order, however you may reels for refund within 15 days of receipt. All items must be boxed, envelopes of any type are unacceptable. You must obtain an RMA (Return Merchandise Number) by calling us, and clearly mark it on the box. We will refuse any shipment without an RMA number. Items returned must be in original condition. Ship returned items prepaid and insured to the address on the packing slip. Please return the packing slip, along with a note stating the reason for the return. Shipping charges are non-refundable and we cannot accept COD packages, sorry. Custom designed reels are non-returnable and sales of such are final.

Unclaimed Goods

Items that are returned to us by a shipper as "unclaimed" will be held for thirty (30) days. During that period we will attempt to contact you, and will resend the items for additional shipping charges. If you fail to respond to our contact(s) within the 30 day period, the items will be returned to our inventory to be resold without refund.